Privacy Policy Page

ZentMall Privacy Policy

Effective Date: 01/08/2024

At ZentMall, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our platform, including:

• Personal Information: Information that can be used to identify you, such as your name, email address, phone number, postal address, payment information, and any other information you voluntarily provide.
• Account Information: Details related to your account registration, including username, password, and account settings.
• Transaction Information: Details of transactions you carry out through ZentMall, including purchase history, order details, and payment information.
• Technical Information: Information about your device and internet connection, including IP address, browser type, operating system, and platform usage data.
• Cookies and Tracking Technologies: ZentMall uses cookies and similar tracking technologies to enhance your experience on our platform. This includes tracking your preferences, analyzing site traffic, and personalizing content.

2. How We Use Your Information

ZentMall uses the information we collect for various purposes, including:

• Providing and Improving Services: To process transactions, deliver products, and provide customer support. We also use your information to improve our platform and tailor it to your needs.
• Communication: To contact you regarding your account, orders, or to provide updates on our services. We may also send you promotional materials, newsletters, or other information that may be of interest to you.
• Personalization: To personalize your experience on ZentMall, including displaying relevant advertisements and recommending products.
• Security and Fraud Prevention: To protect ZentMall and our users from fraud, abuse, and other harmful activities. This includes verifying your identity and monitoring suspicious activity.
• Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our legal rights.

3. Sharing Your Information

ZentMall may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with operating our platform, processing payments, shipping products, and providing customer support.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of ZentMall's assets, your personal information may be transferred to the new owner.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to a court order, subpoena, or other legal processes.
• Protection of Rights: We may disclose your information when we believe it is necessary to protect ZentMall, our users, or the public from harm or illegal activities.
• With Your Consent: We may share your information with third parties if you give us your consent to do so.

4. Cookies and Tracking Technologies

• Cookies: ZentMall uses cookies to collect information about your browsing behavior and to remember your preferences. Cookies help us to enhance your experience by remembering your login details and personalizing content.
• Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our platform.
• Analytics and Advertising: We use third-party analytics tools and advertising partners to track and report website traffic. These partners may use cookies and other tracking technologies to deliver personalized ads based on your browsing history.

5. Data Security

• Security Measures: ZentMall takes the security of your personal information seriously. We use various security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction.
• Data Breach Response: In the event of a data breach, ZentMall will promptly notify affected users and take necessary steps to mitigate the impact of the breach.

6. Data Retention

• Retention Period: ZentMall will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
• Account Deletion: If you wish to delete your account or request that we no longer use your information, you may contact us at support@zentmall.com. We will take reasonable steps to comply with your request, subject to any legal obligations to retain certain data.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
• Data Portability: You can request a copy of your personal information in a machine-readable format.

To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request in accordance with applicable laws.

8. Children's Privacy

ZentMall does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. International Data Transfers

• Data Transfers: ZentMall may transfer your personal information to countries other than your own, including to servers located in USA. These countries may have data protection laws that are different from those in your country.
• Safeguards: When transferring your personal information internationally, ZentMall will take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

• Policy Updates: ZentMall may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
• Notification: We will notify you of any significant changes to this Privacy Policy by posting the updated policy on our platform. Your continued use of ZentMall after any changes to this policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

• Email: support@zentmall.com
• Phone: 0414-673-086
• Address: Plot 19-22 Port Bell Road, Nakawa, Kampala.

By using ZentMall, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your personal information as described herein. Thank you for trusting ZentMall with your information.