Term Conditions Page

ZentMall Terms and Conditions

Effective Date: 01/08/2024

Welcome to ZentMall. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users of the site, including buyers, sellers, and visitors. Please read them carefully.

1. Acceptance of Terms

• By using ZentMall, you agree to these Terms and Conditions and any policies or guidelines incorporated by reference.
• If you do not agree with any of these terms, you should not use our platform.

2. Eligibility

• You must be at least 18 years old to create an account and use ZentMall. By using our platform, you represent that you are legally capable of entering into a binding contract.
• If you are under 18, you may use ZentMall only under the supervision of a parent or guardian.

3. Account Registration

• Account Creation: To use certain features of ZentMall, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify ZentMall immediately of any unauthorized use of your account.
• Account Termination: ZentMall reserves the right to suspend or terminate your account at any time if you violate these terms or for any other reason at our discretion.

4. Use of the Platform

• Permitted Use: ZentMall grants you a limited, non-exclusive, non-transferable, and revocable license to use the platform for personal shopping and selling purposes.
• Prohibited Activities: You agree not to:
  • Violate any applicable laws or regulations.
  • Engage in fraudulent or deceptive practices.
  • Post false, misleading, or inaccurate information.
  • Interfere with or disrupt the platform or its servers.
  • Use the platform to send unsolicited messages or spam.
  • Attempt to gain unauthorized access to any part of the platform.
• Content Responsibility: You are solely responsible for the content you post on ZentMall, including product listings, reviews, and comments. ZentMall does not endorse any content posted by users.

5. Purchases and Payments

• Order Acceptance: ZentMall reserves the right to accept or decline any order placed on the platform. If your order is declined, any payment made will be refunded.
• Pricing: Prices for products are set by the sellers and may vary. ZentMall does not guarantee that the price of a product will be the lowest available. Prices are subject to change without notice.
• Payment Methods: ZentMall accepts various payment methods, including credit/debit cards, mobile money, and other forms of payment. All payments must be made in full at the time of purchase.
• Shipping: Shipping methods, costs, and delivery times are determined by the seller and are displayed at checkout. ZentMall is not responsible for shipping delays or issues once the product is shipped.

6. Returns and Refunds

• ZentMall's Return Policy applies to all purchases made on the platform. Customers may request a return within 7 days of receiving their order.
• Refunds will be processed according to the conditions outlined in the Return Policy.

7. Seller Terms

• Seller Responsibility: Sellers on ZentMall are responsible for complying with all applicable laws and regulations related to the sale of their products. This includes product safety, labeling, and consumer rights.
• Listings: Sellers must provide accurate and complete product descriptions. Any misleading or inaccurate listings may result in penalties, including suspension or termination of the seller's account.
• Payments to Sellers: ZentMall will process payments to sellers after deducting applicable fees and commissions. Payment schedules and methods are outlined in the seller agreement.

8. Intellectual Property

• Ownership: ZentMall and its licensors own all rights, title, and interest in and to the platform, including all content, design, and trademarks. You may not use any of ZentMall's intellectual property without prior written consent.
• User Content: By posting content on ZentMall, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute your content in connection with the platform.

9. Privacy

• Data Collection: ZentMall collects and uses personal data in accordance with our Privacy Policy. By using the platform, you consent to our collection and use of your information as described in the Privacy Policy.
• Cookies: ZentMall uses cookies to enhance your experience on the platform. You can manage your cookie preferences through your browser settings.

10. Dispute Resolution

• Informal Resolution: In the event of a dispute between you and ZentMall, we encourage you to contact our customer support team to seek an informal resolution.
• Binding Arbitration: If a dispute cannot be resolved informally, it will be resolved through binding arbitration in accordance with the laws of Uganda. You waive the right to participate in a class action lawsuit or class-wide arbitration.

11. Limitation of Liability

• ZentMall is not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the platform. Our total liability to you for any claim related to the platform or these terms is limited to the amount you paid for the products in question.

12. Indemnification

• You agree to indemnify and hold ZentMall, its affiliates, and employees harmless from any claims, losses, damages, or expenses arising out of your use of the platform, violation of these terms, or infringement of any third-party rights.

13. Modifications to Terms

• ZentMall reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the platform. Your continued use of ZentMall after any modifications constitute your acceptance of the revised terms.

14. Governing Law

• These Terms and Conditions are governed by the laws of Uganda, without regard to its conflict of laws principles. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Uganda.

15. Contact Information

• If you have any questions or concerns about these Terms and Conditions, please contact us at:
  • Email: support@zentmall.com
  • Phone: 0414-673-086
  • Address: Plot 19-22 Port Bell Road, Nakawa, Kampala.

By using ZentMall, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing ZentMall for your shopping needs.